Eating Experience at Hotel's buffet and Chinese Restaura at Subang Jaya
I just love food and I can just eat everything except non-halal and tasteless food. I am not fussy about food, as long as it got the taste that catch my taste bud and confident with the cleanliness in the process of preparing it, I am okay.
However, I just can't accept when we pay so much but the food was just not meet my taste requirement. I am wondering, how can a well known 4 stars hotel is unable to have a quality standard of taste bud of it's customer when it charge each single of customer at triple price of the same menu of a normal restaurant? isn't it ridiculous? I am not that meticulous about what are the ingredients that the chef throw in the menu but this eating experience at the coffee house is just did not meet my taste bud requirement. I believed I can even cook a better pasta than their chef.
As the hotel seems look rundown, the quality of service shouldn't follow accordingly. For me even if the building is look running down, however the service quality produce is good it will overcome the shortfall or the weakness. I was a bit disappointed during my five days training there, it was at my surprised when the maintenance was done during most of trainings were held at their training banquet. Don't they have a maintenance procedure that put customer's convenient at the top?.
Another incident that really makes me wondering how its' staffs communicating to each other was when early in the morning the trainer was informing the banquet manager on the dim sum lunch arrangement. Our trainer has clearly informed the banquet manager that our training group will have lunch at the restaurant by 12.30p.m. and it was clearly noticed that the manager has noted and understand the arrangement requested by our trainer. We arrived at the restaurant at 12.20p.m for lunch, however, 20 minutes later one of the waitress told us that the chef did not receive the information from the banquet manager and complaint about the banquet manager to us, yet we have to wait for another 40 minutes to be served with our lunch. Hei! we were there not to listening to your nagging okay, we were they for lunch. Is there got nothing to do with us as customer when you have internal communication problem?. I believe they really need an interface link communication system to have an effective internal communication.
From my observation, I really think that this hotel is at (This hotel is located at the end of the road as you enter SJMC) high time to refurbish both interior and exterior of it's look and upgrade their quality service to reboost their business.
However, I just can't accept when we pay so much but the food was just not meet my taste requirement. I am wondering, how can a well known 4 stars hotel is unable to have a quality standard of taste bud of it's customer when it charge each single of customer at triple price of the same menu of a normal restaurant? isn't it ridiculous? I am not that meticulous about what are the ingredients that the chef throw in the menu but this eating experience at the coffee house is just did not meet my taste bud requirement. I believed I can even cook a better pasta than their chef.
As the hotel seems look rundown, the quality of service shouldn't follow accordingly. For me even if the building is look running down, however the service quality produce is good it will overcome the shortfall or the weakness. I was a bit disappointed during my five days training there, it was at my surprised when the maintenance was done during most of trainings were held at their training banquet. Don't they have a maintenance procedure that put customer's convenient at the top?.
Another incident that really makes me wondering how its' staffs communicating to each other was when early in the morning the trainer was informing the banquet manager on the dim sum lunch arrangement. Our trainer has clearly informed the banquet manager that our training group will have lunch at the restaurant by 12.30p.m. and it was clearly noticed that the manager has noted and understand the arrangement requested by our trainer. We arrived at the restaurant at 12.20p.m for lunch, however, 20 minutes later one of the waitress told us that the chef did not receive the information from the banquet manager and complaint about the banquet manager to us, yet we have to wait for another 40 minutes to be served with our lunch. Hei! we were there not to listening to your nagging okay, we were they for lunch. Is there got nothing to do with us as customer when you have internal communication problem?. I believe they really need an interface link communication system to have an effective internal communication.
From my observation, I really think that this hotel is at (This hotel is located at the end of the road as you enter SJMC) high time to refurbish both interior and exterior of it's look and upgrade their quality service to reboost their business.
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